Before initiating this process it's helpful if you make sure that all assets being transferred onto the platform are available in the platform asset universe. You can see all currently available assets by clicking Instruments in the top menu in the Adviser Portal. Contact us at servicecentre@soderbergpartners.com if your client has an asset that is currently not in the asset universe, and we'll look into adding it for you. 

To ensure a smooth process we encourage you to make sure the transfer is prepared from the ceding providers side. You can do this by delinking the account in question from any investment strategy, removing any recurring payments and cancelling any direct debit mandates. 

It's a good idea to download or request the initial book costs of the assets in the client's portfolio with the ceding provider so that you can enter them into our system after the transfer is completed. This allows us to show correct performance of the investments, and to calculate CGT correctly. 

Please note, the following transfer types cannot be processed within the Adviser portal:

• Partially crystallised pension transfers and partial cash pension transfers (that have a manual ceding scheme)
  Beneficiary drawdown cases
  Pension sharing orders
  Block transfers

In these cases, please complete a manual transfer form and email it to servicecentre@soderbergpartners.com.

Registering the transfer

• Log in to the Adviser Portal.
• Locate your client in the system, either via the Client tab in the top menu, or by using the Client Search function, and open their client record.

• Open the relevant account, click Account actions and then Transfer.

• Select In-Specie and input the approximate value of the transfer.

• Select the ceding-provider from the drop-down list and enter the reference number. You will be given a hint beneath the reference number box to indicate the expected format for that particular provider, which can help where a provider has multiple arms:

The journey will guide you in terms of what is required for the submission - if nothing appears, then the provider accepts transfer requests electronically and no further action is required. If it is a provider which requires a wet signed manual form, a pop up will appear informing you of this. If it is a provider which needs a form, but it can be a scanned or digital signature, a different message will appear along with a file upload option - see below for how this works. Manual forms can be found here.

• You will need to confirm whether it contains Safeguarded Rights. If so, you must enter your firm's FCA number.

• The address details of the client will be automatically populated in the transfer. It is very important that the address matches the one on file with the ceding provider, as this could cause delays.

• If the chosen provider is one that requests a signed form in order to accept the request, here you will need to upload the form - N.B. this must be a PDF). An onscreen message will confirm the type of signature required; either a scanned copy or digital signature.

• Click Review and double check that all the information is correct, then click Submit. 

• The transfer is now registered and you can follow the transfer progress in the Transfer Workbench, which is accessed via the Transfers tab in the top menu. Electronic transfers will show a status of 'With previous provider'. Transfers requiring manual forms will show a status of 'Awaiting documentation' or 'Reviewing documentation'.

If the ceding provider accepts the transfer request, they return a valuation to us and the status of the transfer updates to Onboarding Assets. The ceding provider then sends a re-registration request to the fund managers and stocks and cash lines are created and linked to the transfer. At this point you can now update the book cost in the client's portfolio. If the ceding provider rejects the transfer request we will contact you with information about the reason for the rejection so that you can make appropriate changes and register a new request. 

We will monitor all transfer requests closely and routinely chase ceding providers on your behalf.

We will chase the scheme every 5 working days via email and our transfers team will call the scheme towards the later stages of the transfer to ensure all is in order. We also kindly ask that you attempt to chase on your clients behalf.