A user has 5 attempts at logging in to the platform before they are locked out and they will have to reset the account.

If you have locked yourself out or forgotten your password, you can reset this by going to the login page and clicking on ‘Reset password’. 

You will be prompted to enter your surname and email address. An email will then arrive in your registered inbox with a button to ‘Set Password’. When you click on this, a new internet window will open asking for your firm ID (which is always SODBG), email address, and then a Password. The password must contain a capital letter, 8+ characters and a number.

Upon entering this information, the account will be reset, and the client can then log in using their new password.