FAQ
Quick questions and clear answers! Here you will find an updated list of the most frequently asked questions from our platform users.
Models
Fees
- Do you pay cash interest?
- Are fees taken when I rebalance my account?
- How are platform fees calculated for clients within a family group?
- How can I see if a client is part of a client group i.e. they are family linked?
- Can I set up family linking? And what are the parameters?
- What happens with accrued fees if a client transfers in or out mid-month?
Reporting & Documentation
- When are quarterly statements made available?
- How do I download a report from the platfrom?
- Where can I find reports on the platform?
- Do you have a CGT tool?
- How do I run a valuation?
- When and where are SMPI statements made available?
Trading
- Status Meanings in Transactions
- Do you offer fractional trading?
- How do I manage a client's investment strategy?
- Where can I find key investor information documents (KIID's) and OCF’s for my client’s holdings?
- Where can I see details of Corporate Actions?
- How can I phase in an investment?
Payments/Withdrawals
- Do you accept cheques?
- What are your income payment cut off's?
- My client has a residual balance following a transfer out or full withdrawal. How can I arrange for this to be paid out?
- What happens if a regular withdrawal date falls on a bank holiday or weekend?
- Are regular withdrawal funds ringfenced?
- How is the disinvestment handled for regular withdrawals where there is no cash available?
Payments In
- Can I skip a regular collection / take a payment holiday?
- How do I remove an existing regular payment?
- How do I amend an existing regular payment?
- How can I tell if a client has a Direct Debit Mandate in place?
- What happens if a regular collection date falls on a bank holiday or weekend?
- How long does it take to set up a new Direct Debit Mandate to collect single and regular payments?
Transfers
- What transfers show on the transfer workbench?
- How do I split assets across sub accounts for different investment strategies?
- What can I do if the ceding scheme for a transfer holds the client’s old address?
- What happens if a transfer request is rejected by the ceding scheme?
- How do I instruct an internal cash transfer?
- How can I instruct a transfer out?
Illustrations
Self Invested Personal Pension
- My client is entitled to enhanced tax free cash - how is this managed in the platform?
- Where can I see if a client has a regular crystallisation setup against their account?
- What happens if I don’t have enough uninvested cash on my Accumulation SIPP account to fund a crystallisation?
- How do I amend or cancel a regular crystallisation?
- Can I take a regular taxable payment higher than the amount of taxable cash leftover from my crystallisation?
- If I don't want a taxable withdrawal, where does my remaining taxable cash go?
General Investment Account
Junior Stocks & Shares ISA
Stocks & Shares ISA
- Can I partially transfer in an ISA?
- What do I do if my client moves abroad/overseas?
- What do I do if my client’s ISA needs to be repaired, where they have oversubscribed, or subscribed to more than one ISA within the same tax year?
- Why does my client’s remaining ISA allowance show as more than the £20K limit?
- Where can I see my client’s remaining ISA allowance?
- Do fees taken from an ISA count as withdrawals?
Client Management
- Does the platform accept non-UK nationals?
- How do I flag a vulnerable client?
- How do I add employer details to a client profile so that the employer can make regular contributions?
- Can I create accounts for a client who lives abroad?
- How can I update a client’s details?
- How can I reset a client’s login for the client portal?
Firm Management
- Can I integrate my CRM system and the Soderberg platform?
- What training is available for the platform?
- How do we edit a user within our firm?
- How do we remove a user from our firm?
- How do we add a new user to our firm?
- How do I update my firm’s address?