When you setup a payment-in on a client’s account, the system generates an expectation on the wrapper in question on the ‘Pending transactions’ tab, and under the ‘Payments’ drop-down:

The expectation remains as a pending transaction until we have received the corresponding payment made by bank transfer or collected by Direct Debit, at which point the two are matched off against one-another in the system.

If, for whatever reason we don’t receive the payment, the expectation will be automatically removed by the system after a given period of time, determined by the type of payment:

Payment made by the client - 60 days

Payment made by the client’s employer (bank transfer only) - 60 days

Payment-Tax Reclaim (payment applied by Soderberg) - 90 days

For any tax relief payments, the 90 day period of time referenced relates to the receipt of a personal payment made by the client into their SIPP so if we do not receive the personal SIPP contribution within 90 days, the tax-relief expectation will be removed.