Enhanced TFC can only be transferred via a block transfer or as part of a scheme closure/windup, so if you are looking to transfer in a client with an enhanced tax free cash entitlement, it's important that this is raised correctly.

You would need to submit a manual transfer form in this case rather than submitting an electronic request, even if the provider is in the list of available providers, and when you are emailing over this form please ensure you include full details of the enhanced tax free cash entitlement within your email.

You would also need to ensure that these funds are kept segregated from any other account - you cannot merge funds from multiple providers if there is an enhanced tax free cash entitlement at play. We would recommend indicating this within the 'Account Name' field.

We receive confirmation from the ceding scheme around the details of the tax free cash entitlement, and when the funds arrive this is captured in our back office. Unfortunately, we do not currently have the functionality for this to show in the client's record or account screen, it is held behind the scenes. This is in our development queue.

As and when you submit a crystallisation request, you would indicate again that there is enhanced tax free cash, and this application will not go through automatically on an electronic basis, but it is instead set to 'waiting' status, and our Pensions team will process this manually so that the details can be checked thoroughly.