If you are experiencing problems using multi-factor authentication (MFA), the Service Centre may need to reset it for you.

Please email servicecentre@soderbergpartners.com or call 0117 463 5100. Once your MFA has been reset, follow the steps below to register a new authentication method.

Open the platform using adviser.soderbergpartners-wm.co.uk or your firm's personalised URL, if applicable.

When you sign in, you will be asked to choose an authentication method.

Set up MFA using an authenticator app

Select 'Google Authenticator or similar'. A QR code will be displayed on screen. The example below has been obscured for security.

If you are completing the setup on the same mobile device, select 'Copy code' instead.

Open your preferred authenticator app. Google Authenticator is used in this example.

If the platform is open on a computer, select the '+' symbol in the authenticator app and choose 'Scan a QR code'.

Your device's camera will open. Use it to scan the QR code displayed on your computer screen.

If the platform is open on your mobile device, select 'Enter a setup key'. Paste the copied code into the 'Your key' field and enter an account name that you will recognise, such as 'Söderberg Platform'.