This process will largely depend on when the payment is set to collect. 

1. If you are cancelling the direct debit collection more than 3 working days in advance of the collection date, go to the client’s account and select ‘Pay In’ from the Action menu. Select regular payment and this will show you all existing regular collections in place. Click on the red cross to delete this, and then review and submit. This does not cancel the direct debit mandate, so you can recommence the collection by following the same process as above and re-entering the amount to be collected and on what date. If you wish to fully cancel the direct debit mandate, the client will need to do this directly with their bank.
2. If you are cancelling a direct debit collection within 3 business days of the collection date, or if the regular payment is being paid via a Standing Order, the client will need to cancel this directly with their bank. You will also need to follow the above process to delete the instruction from the platform.