Where you are instructing a single ad hoc payment, if there is cash available on the account already, this is sent immediately via BACS. So, the client can expect the funds to hit their bank account within 3-5 working days.

If there is insufficient cash immediately available, there are two options; you can follow the withdrawal journey and instruct an auto-disinvestment either proportionately or from the largest fund holding, or you can complete a sell request and instruct the proceeds to be paid out as a withdrawal.

We operate contractual settlement and as such we will send the payment to the client once we have received confirmation of the trade values, which is generally the following working day. The trades are sent to market immediately upon submission and they are traded at the next available dealing point, which is dependent on the fund. The funds are sent via BACS so whilst the sale proceeds are settling, the funds are in flight, and they generally reach the client’s bank account within 5 working days of you placing the instruction.

N.B. we will only send payments to a bank account that has been verified via our own internal process. We will run this process in the background when a new client is added to the platform or if you make an ad hoc change. If you come to instruct a withdrawal and realise the bank account details have since changed and haven’t been updated on our platform, you will first need to update these and we will run our process automatically. If these pass an electronic check, they will be validated immediately, but in a small number of cases we may need to contact you for more information which could delay the withdrawal process by a day or so. See here for more details on this.

Please note that timeframes for ad hoc SIPP income payments differ as we have specific payroll dates where these are processed; 7th, 14th, 21st and 28th. See here for more information; Taking one off and regular income payments from a SIPP