Multi Factor Authentication (MFA) Goes live on Thursday
As you know, over the past few months we have been communicating upcoming security enhancements to the Adviser Portal. We are pleased to confirm that Multi-Factor Authentication (MFA) will go live on Thursday 11th December.
This change is an important step in strengthening security across the platform and protecting your clients’ data.
Why we are introducing MFA
Security is our top priority. While usernames and passwords remain essential, they are also among the most common targets for cyber-attacks.
MFA significantly reduces the risk of unauthorised access by requiring a second verification step. This additional layer of protection helps to:
- Protect sensitive client and financial data
- Strengthen overall platform security
- Support regulatory and compliance requirements
- Provide greater peace of mind for both firms and users
Even if a password is compromised, MFA helps ensure that only authorised users can access the Adviser Portal.
What MFA means for you
MFA adds one quick extra step when logging in:
- Enter your usual email and password
- Verify your identity with a second factor
This may be a one-time code from an authenticator app or a built-in security method on your device. It’s fast, simple, and provides a significant security uplift.
MFA methods available
We are offering multiple MFA options via Auth0 to give you flexibility:
- Authenticator app
(e.g. Google Authenticator, Microsoft Authenticator and other compatible apps)- Scan a QR code during setup
- Receive a time-sensitive code each time you log in
- WebAuthn
- Use built-in device security such as a fingerprint scanner on your laptop or mobile, or
- Use a physical security key (e.g. Yubico), if available