Do you want to register a new client on the platform?

Great news! First go to the Adviser Portal and log in. 

• Click the Quick Create button and choose Client, or navigate to the Clients tab and click the button Create new client.

• Insert all the client information, bearing in mind the following:
  • Mandatory information is marked with an asterix *
  • You will not be required to enter the clients bank details if you don’t have them to hand.
  • Upon submission of this application, the client will receive an email with platform terms, which they must accept these and add their bank details (if these haven't already been input) before funds can be added to the platform, so it is important to ensure the email address is correct. This must be a unique email address - the system has validation built in to prevent duplicates. 
  • If you tick the payment by Direct Debit box, this will ensure a direct debit mandate is sent to the client along with the platform terms, and once accepted, single and regular payments can be collected from the registered bank account by your instruction
  • If your client wishes to open a SIPP you also need to input information about the client's marital status, employment status and retirement age.
  • If your client's employer will be making contributions to their SIPP, you will also need to add their employer's name, their company registration number, address and bank account details. Don't have all that information available? Don't worry, you can come back and update that later when it's time to create the SIPP account.

• Confirm that you have performed identity and AML checks on the client in question (this must be done in order to proceed) and also indicate whether the client's identity was verified with face to face contact (this is not mandatory).
• Select the client's marketing preference, then click Review. 

• Double-check all of the information and if accurate, click Submit. A client record is now created with the status Pending. A digital identity verification check and a bank account verification check is automatically performed upon submitting the new client if you have input the clients bank details. If you haven't then only the identity verification check will take place.
• We then recommend that you set up the clients accounts so they can sign platform terms and also product terms at the same time.
• Once the identity verification (and bank verification if you have added bank details) has taken place a "request password" email is generated and sent to the email address of the client 
• The system verifies the client details and if all is correct, the client receives a new email to set their password. Please note that they need to follow the link in this email within 30 minutes, otherwise it will time out and they will need to follow the set password link again to generate a new one.
• The client sets their password and logs in. They will now check their details and digitally accept the terms and conditions and add their bank details if these haven’t already been input. 
• A digital bank account verification check is automatically performed if the client adds their bank details in at point of accepting terms. If this is approved, the clients status will automatically update to Active. We will reach out if we need further information to verify the clients details. At this point, the client will remain in a pending status.
• If you ticked the box for "direct debit" in the registration form, the client will also be presented with a direct debit mandate to view and accept. 

Your client is now registered on the platform! You can now proceed to open new wrappers. Please see our other Process Guides to help you along with this. 

Related process guides:

Opening a General Investment Account

How to open an Individual Savings Account (ISA)

How to open a Self Invested Personal Pension (SIPP)

How to open a Junior Individual Savings Account (JISA)