Enhancing Your Platform Experience
As part of our continued focus on improving adviser experience and operational efficiency, we are pleased to share the latest platform enhancements, designed to streamline processes, improve visibility, and deliver better outcomes for advisers and their clients.
Faster Withdrawals: Now available
We are pleased to confirm that we have implemented improvements to our payment infrastructure, across a range of withdrawal types.
Previously, withdrawals were processed via BACS, which could take between three and five working days for funds to reach clients' bank accounts. These payments will now be processed using Faster Payments, reducing the time between funds becoming available for withdrawal and reaching the client's bank account.
This will be most visible where the cash is already available, and you are instructing an immediate withdrawal. Where investments need to be sold to fund a withdrawal, existing trade and settlement timescales will continue to apply.
What's changing?
- Sell and Withdraw: withdrawal proceeds will be paid using Faster Payments following trade settlement.
- Ad-hoc cash withdrawals: Payments will be processed using Faster Payments, with payment runs taking place twice daily.
- SIPP income payments: Faster Payments will also be introduced for pension income, with the first scheduled payroll payment date on 21 November 2026. Income payment dates will remain as per the schedule 2026 SIPP payment schedule and cut offs – Söderberg & Partners Platform
- Withdrawable Cash: A new Withdrawable Cash tile will be available within the adviser portal, providing clearer visibility of the settled cash available for withdrawal.
Key benefits include:
- Faster access to funds following trade settlement.
- Reduced payment times compared with the existing BACS process.
- Twice-daily Faster Payments processing for eligible withdrawals.
- No changes to the existing withdrawal journey.
These enhancements will be introduced automatically, with no action required from adviser.
Further details can be found on the Self-Service Centre:
Can I instruct a payment to be sent via CHAPS or Faster Payment? – Söderberg & Partners Platform
Withdrawable Cash vs Uninvested Cash – Söderberg & Partners Platform
Single withdrawal from ISA or GIA – Söderberg & Partners Platform
SIPP Crystallisation - Ad Hoc – Söderberg & Partners Platform
Client Activation: Improved Visibility of Client Onboarding and Verification
We are also introducing improvements to the client onboarding journey, providing greater clarity on the requirements that must be completed before a client can move from Pending to Active status.
A new Client Activation Requirements indicator will be displayed against client records where onboarding requirements remain outstanding.
By selecting the indicator, advisers will be able to see which actions are still required before the client can move from Pending to Active status, including:
- Acceptance of Terms & Conditions
- Bank account verification
This provides a clearer view of onboarding progress, helping advisers quickly identify outstanding requirements and any actions needed to progress client activation.
Verification Check History
A new verification history section will also be available within Client Details, providing greater transparency of automated identity and bank account verification checks.
Advisers will be able to view:
- Successful and unsuccessful identity verification checks.
- Bank account verification events.
- Changes to bank details that trigger additional verification.
- The date and time of each verification event.
This provides a clearer record of the checks undertaken throughout the onboarding journey, making it easier to understand verification outcomes and identify where further action may be required.
Together, these enhancements will provide greater transparency throughout the client onboarding journey, helping advisers identify outstanding requirements, understand verification outcomes, and reduce the need to contact support for routine status updates.