To track the progress of ongoing transfers you can contact the Service Centre or check their status via the Transfers Workbench. This can be found in the platform under the Transfers heading.

Below you will find some tips on the columns within this table and what they mean:

By clicking on the columns button on the right hand side, you can select which data you wish to view.

Action - Where you have requested an in-specie transfer, the transfers workbench provides the functionality to add the original book costs. When assets have arrived, the Action column will update to ‘Required’ to indicate you should click on that row and then add the book cost information.

Date Initiated – This is the date that the transfer was submitted to our platform

Client – Confirms the client and the client ID the transfer is for

Business/Adviser - confirms the adviser this client belongs to

Account ID – the specific account this transfer is destined for

Previous Provider – Confirms the previous provider’s name and their reference number (as input on the application)

Wrapper – Tells you the wrapper type being transferred

Value – The expected value of the transfer as submitted by you

N.B. you can also access transfer details at a client level by clicking on the ‘transfer status’ heading within the client record.

Auto Invest - Shows whether or not the transfer is set to invest automatically once it hits the platform

Movement type - Shows if the transfer is moving onto the platform, or off the platform

Status

• With previous provider indicates this is a fully electronic transfer and it is being processed by the ceding scheme and no assets have arrived as of yet. The RAG status will be green until 10 days have passed, then it will turn to Amber, and then red when 30 days have passed.
• Awaiting documentation tells us that you have submitted a transfer which requires a wet signed manual transfer form - found here. You will need to post this to the following address: 20 Manvers Street, Bath, BA1 1JW.
• 'Verifying documentation’ means we’ve received your supporting documents submitted via the online transfers journey, and we’re running our anti-malware check. Once that’s done, the transfer will move to ‘Reviewing documentation’
• Reviewing documentation confirms you have submitted manual form via the electronic transfer journey, and we are vetting this prior to submitting to the ceding provider. Once this has been completed, the status will progress to 'with previous provider'.
• Onboarding assets indicates some of the funds have been received but not all. 
• Completed confirms all expected assets have arrived and been applied. The RAG status will change to green.
• Rejected indicates the ceding scheme has cancelled the transfer. This is usually due to details not matching. We will proactively contact the Adviser in the event that a transfer is rejected to advise next steps. The RAG status will turn to red.
• Awaiting Crystallisation Information Applies only to drawdown pension transfers and indicates all assets & cash have been allocated to the account but we are outstanding the Pension Product details from the ceding scheme. We will continue to chase this, and until its received the client will be unable to take income from their pension.